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Frecuently Asked Questions

When traveling you might have a couple or a lot of questions, we have tried to sum the all in one place to help you answer them. Please chek out the Puerto Vallarta Airport Transportation questions, and if you have any doubts, just contact us.

1.- Why reserve with Puerto Vallarta Airport Transportation?

Why reserve with Puerto Vallarta Airport Transportation?

We provide private Transportation from the Puerto Vallarta Airport to any Hotel in Puerto Vallarta and the Riviera Nayarit, Punta Mita, etc at the best price, Puerto Vallarta Airport Transportation has been recommended on Travel sites like TripAdvisor and local authorities. We are licensed and have complete insurance liabilities with our clients

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2.- Is the airport transportation private or shared?

Is the airport transportation private or shared?

Puerto Vallarta Airport Transportation provides only private transportation in Vans. Puerto Vallarta Airport Transportation also provides private transportation with Luxury Vehicles like Suburbans or similar as well as for bigger groups with bigger vans

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3.- The prices in Puerto Vallarta Airport Transportation are per person or per vehicle?

The prices in Puerto Vallarta Airport Transportation are per person or per vehicle?

Prices stated on Puerto Vallarta Airport Transportations website are per vehicle not per person.

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4.- How many people does a Puerto Vallarta Airport Transportation Van Hold?

How many people does a Puerto Vallarta Airport Transportation Van Hold?

The regular van for transportation at Puerto Vallarta Airport Transportation holds up to 9 people. Vans may take up to 10 people with prior notification from the guest. At the moment of reserving the correct number of people must be chosen. There are bigger vans considered as Group Transportation on our website that can take up to 16 people. Luxury Transportation Vehicles can take up to 6 people.

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5.- How do I find Puerto Vallarta Airport Transportation at the Puerto Vallarta Airport?

How do I find Puerto Vallarta Airport Transportation at the Puerto Vallarta Airport?

You need to go all the way out of the building, and after going out of the gates right after the baggage claim area, you will see people holding boards, you must look for our Puerto Vallarta Airport Transportation logo "An Orange Suitcase" or your full name.

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6.- What kind of vehicles does Puerto Vallarta Airport Transportation use?

What kind of vehicles does Puerto Vallarta Airport Transportation use?

Puerto Vallarta Airport Transportation uses New Vehicles like, but not limited to: Toyota Hiace van, Volkswagen Transporter van, Mercedes Sprinter, Volkswagen Crafter, Chevrolet Suburban, etc

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7.- Does Puerto Vallarta Airport Transportation have insurance?

Does Puerto Vallarta Airport Transportation have insurance?

Puerto Vallarta Airport Transportation has insurance for all our passengers for complete liability while on our service.

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8.- Do you provide with baby seats on your Airport Transportation or Tours?

Do you provide with baby seats on your Airport Transportation or Tours?

At Puerto Vallarta Airport Transportation we can provide with baby seats with prior notice of our guests. Client must know that this is upon availability, however we will always try to fulfill our requests (so far not a problem with this) but this is upon availability (1 per vehicle).

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9.- How long in advance do I need to make the Puerto Vallarta Airport Transportation reservation?

How long in advance do I need to make the Puerto Vallarta Airport Transportation reservation?

You can make the reservation any time in advance, but reservation with Puerto Vallarta Airport Transportation must be made at least 2 days in advance. We can make last minute reservations if there is availability and these must be done thru the chat or by phone to confirm we have availability for the transportation service.

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10.- Is the Puerto Vallarta Airport an International Airport?

Is the Puerto Vallarta Airport an International Airport?

Yes, Puerto Vallarta Airport is an International Airport, it receives international and domestic flights.

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11.- Is there an exit tax fee at the Puerto Vallarta Airport?

Is there an exit tax fee at the Puerto Vallarta Airport?

Yes, the Puerto Vallarta Airport has an exit tax fee but this is commonly added in the ticket of your flight. Please make sure to check with your airline to see if this is included. Depending on the exchange rate the tax fee is about $50 USD

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12.- What is the best way to get to my Hotel from the Puerto Vallarta Airport?

What is the best way to get to my Hotel from the Puerto Vallarta Airport?

Isn’t that why you are here? Just kidding… There are several ways for Puerto Vallarta Transportation from the Airport:

  • The best one of course is ours, Puerto Vallarta Airport Transportation private to your Hotel.
  • Then there are taxis, which is not a great idea since they are more expensive than booking ahead of time.
  • Bus. This is a good idea if you don’t have a problem with waiting
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13.- Are there taxis outside the Puerto Vallarta Airport?

Are there taxis outside the Puerto Vallarta Airport?

This is a tricky question. Yes and No. Regular taxis are not allowed inside the airport (those from the City).

The other “taxis” at the airport, are actually private transportation companies allowed by the airport to have a desk there but prices will be really high.

That’s why most people reserve their Puerto Vallarta Airport Transportation prior to arrival.

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14.- Which Airlines fly into Puerto Vallarta Airport?

Which Airlines fly into Puerto Vallarta Airport?

All the major airlines from the United States and Canada fly into Puerto Vallarta Airport, either with direct flights or connections. Also all the major airlines from Europe and South America fly into Puerto Vallarta as well.

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15.- Is the Puerto Vallarta Airport open 24 Hrs?

Is the Puerto Vallarta Airport open 24 Hrs?

Yes the Puerto Vallarta Airport is open 24 Hrs 7 days a week, not closed for any holidays.

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16.- Are there ATM’s at the Puerto Vallarta Airport?

Are there ATM’s at the Puerto Vallarta Airport?

Yes, there are ATM’s available at the Puerto Vallarta Airport.

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17.- How much time in advance should I show up at the Puerto Vallarta Airport before departure time for my flight?

How much time in advance should I show up at the Puerto Vallarta Airport before departure time for my flight?

The Puerto Vallarta Airport states that you have to show up 3 hours prior for international flights. We and lots of people say that 2 Hours is enough, but this will always depend on the season of the year, the amount of luggage you have and the number of people in your party. Remember that at Puerto Vallarta Airport Transportation we suggest these times, however you can decide your own at the moment of reserving.

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18.- Do I need a VISA to go to Puerto Vallarta?

Do I need a VISA to go to Puerto Vallarta?

The Government of Mexico requires that all travelers present a valid passport to enter Mexico. Driver’s licenses, voter registration cards, affidavits and similar documents are not accepted.

In Mexico VISA policy allows citizens of these countries to travel to Mexico without a visa: Andorra, Argentina. Australia, Austria, Belgium, Canada, Czech Republic, Chile, Cyprus, South Korea, Costa Rica, Denmark, Slovenia, Slovakia, Spain, USA, Estonia, Finland, France, Greece, Hong Kong, Hungary, Ireland, Iceland, Israel, United Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, New Zealand, Netherlands, Poland, Portugal, San Marino, Singapore, Sweden, Switzerland, Uruguay, Venezuela

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19.- Do I need special Vaccinations to enter Mexico?

Do I need special Vaccinations to enter Mexico?

For visitors coming directly from the United States or Canada, does not require any certification of vaccination. If you are traveling from a country that is possibly infected with yellow fever vaccination certificate is required when applying for a visa at the Mexican consulate ask if you need the license.

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20.- Does the Puerto Vallarta Airport Transportation service includes beers?

Does the Puerto Vallarta Airport Transportation service includes beers?

Beverages, snacks, or any extra service requested have an extra charge. Our staff at Puerto Vallarta Airport Transportation will be happy to provide you a quotation about the amenities you would like to receive via email to the following address: info@puertovallartaairporttransportation.com

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21.- Can I book with Puerto Vallarta Airport Transportation once I’m at the Airport?

Can I book with Puerto Vallarta Airport Transportation once I’m at the Airport?

We recommend you to pre-book the Puerto Vallarta Airport Transportation services on our website to avoid waiting for an available driver.

We can take reservation for people that just arrived at the Puerto Vallarta Airport however you might have to wait for a vehicle to be available.

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22.- Is there another way I can pay for my Transportation service other than Paypal with Puerto Vallarta Airport Transportation?
23.- Do Puerto Vallarta Airport Transportation vehicles have AC?

Do Puerto Vallarta Airport Transportation vehicles have AC?

Yes, for your comfort all our units have Air Conditioning.

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24.- What happens if my flight is delayed? Will Puerto Vallarta Airport Transportation wait for us?

What happens if my flight is delayed? Will Puerto Vallarta Airport Transportation wait for us?

Yes, on your reservation we ask you for your airline and flight number, this will allow us to track if there is a delay on your flight upon arrival, so we will wait for you.

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25.- How can I make my reservation with Puerto Vallarta Airport Transportation?

How can I make my reservation with Puerto Vallarta Airport Transportation?

You can book with us in 3 different ways. You can send us an email to: info@puertovallartaairporttransportation.com, you can reserve with us over the phone or you can make your reservation thru the chat you can find in the website.

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26.- Do children pay the same price as adults when using the transportation?

Do children pay the same price as adults when using the transportation?

Yes. As children need to use a seat in the car they are considered as a passenger for Puerto Vallarta Airport Transportation.

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27.- What happens if I accidentally leave one of my belongings in the van?

What happens if I accidentally leave one of my belongings in the van?

The company is not responsible for objects left in the vehicles. However we recommend you to contact us by phone as soon as you notice your missing item, since our vans are constantly giving service to different passengers in several locations.

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28.- Is my reservation refundable?

Is my reservation refundable?

You may cancel your reservation up to 1 day prior to service with no penalty fee. There will be no refund for cancelations less than 24 hrss prior to service.

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29.- Is it mandatory by the Mexican Government that babies use car seats?

Is it mandatory by the Mexican Government that babies use car seats?

No it is not, however we recommend you request us a baby car sear. We will do our best to accommodate your request.

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30.- Do the drivers speak English?

Do the drivers speak English?

Yes, although their English is not advanced, drivers at Puerto Vallarta Airport Transportation have the necessary skills to communicate with you.

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31.- How long does it take to get to my vehicle in the airport?

How long does it take to get to my vehicle in the airport?

As soon as you contact with one of Puerto Vallarta Airport Transportation representative, he will take you to your private vehicle.

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32.- What if we can’t find the representative in the airport?

What if we can’t find the representative in the airport?

Our staff is always there. Odds are they are just loading up another family into a vehicle.

On your confirmation transfer there are our local and toll-free numbers. Please call us and we will find the representative for you.

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33.- If I book a round trip, do I need to confirm my pick up to return?

If I book a round trip, do I need to confirm my pick up to return?

There is no need to confirm your return trip but feel free to do so by chat, email or thru our toll free numbers.

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34.- I made a reservation but didn’t receive the confirmation email?

I made a reservation but didn’t receive the confirmation email?

In this case we recommend you to first check your spam or junk mail and if you don’t have anything at all, please contact us at info@puertovallartaairporttransportation.com so we ca make sure your reservation was made and in any case re-send you the confirmation.

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35.- Do you offer services only to Puerto Vallarta or other places in the Riviera Nayarit?

Do you offer services only to Puerto Vallarta or other places in the Riviera Nayarit?

We offer transportation services anywhere within the Riviera Nayarit, Punta Mita, Vallarta. Just select the destination in the website. Email us for a price if you don`t see your location: info@puertovallartaairporttransportation.com

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36.- Are tips mandatory for the driver?

Are tips mandatory for the driver?

Tips are not mandatory but they are highly recommended. Tip the driver if he helps you with your bags, explains you about the area or leaves you alone if that is what you prefer. Drivers depend HEAVILY on tips, but they know they must earn them, just like waiters.

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37.- If my flight arrives early in the morning or late in the night, can I still have a service?

If my flight arrives early in the morning or late in the night, can I still have a service?

Sure, as long as you make the reservation at least one day in advance so our operations department can make sure there will be a driver waiting for you upon arrival.

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38.- What currencies can we use to pay our reservation?

What currencies can we use to pay our reservation?

Prices in Puerto Vallarta Airport Transportation are in USD but you pay with your credit card you can pay using any currency you like.

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39.- Are your transfer services Pet friendly?

Are your transfer services Pet friendly?

Puerto Vallarta Airport Transportation can transport domestic pets as long as they are in their cages, and you consider the cage has to fit in the van.

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40.- Is there enough room in the vans for the luggage?

Is there enough room in the vans for the luggage?

There is plenty of room for your luggage as long as you bring one suitcase and one carryon per person. However if you consider you have many pieces of luggage, you may consider booking a larger van. Contact us for further information: info@puertovallartaairporttransportations.com

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41.- Is Puerto Vallarta Airport Transportation listed on TripAdvisor?

Is Puerto Vallarta Airport Transportation listed on TripAdvisor?

Yes we are! Check out Puerto Vallarta Airport Transportations profile on TripAdvisor: https://goo.gl/nZdn6f

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42.- How do I know this is a reliable company?

How do I know this is a reliable company?

We have been in the business for more than 10 years, plus we are associated with ASTA, and we also have a very complete Tripadvisor profile where you can check real reviews from past customers.

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